Professional Needs Assessment

MISSION AND GOALS

The first goal of the Professional Needs Assessment is to protect commercial, industrial and end user investments from the ravages of nature. This is achieved by developing an understanding of the destructive problems that have been encountered. Defining the problems in concise and accurate terms determines the extent to which protective measures must be taken. This produces the knowledge to insure the safe use of water.

Secondly, the Professional Needs Assessment is to insure that water is used efficiently. Excessive consumption results in the loss of energy and materials used to improve water quality. After water is used it is discharged to the environment. The conservation and reuse of water reduces the cost of disposal through reduction of quantity.

Finally, the Professional Needs Assessment is to reduce the amount of energy waste. Boilers, cooling towers and many other processes benefit from competent programs that prevent energy loss. Savings from efficient heat transfer is assured by understanding the nature and behavior of water. In some cases energy transfer can be enhanced by method selection.

These three goals add up to the CH2O motto:

• SAFETY
  • ENVIRONMENT
    • ENERGY EFFICIENCY

APPROPRIATE APPLICATIONS

Water quality management earns money by increasing efficiency. Water contains impurities that cause monetary losses. Water management is needed when used for human consumption, boiler feed water, cooling tower make-up or other industrial processes.

It is a fact that most supplies of source water are not delivered in a pure form. Sometimes the impurities are present to the point where it is necessary to condition the water before using it. The first condition to be measured is suspended material. The methods used to remove these materials is dependent upon the nature and behavior of the impurities. The second necessary condition is the biological purity. Supply water clarification, filtration and disinfection needs vary greatly from one source to another. Corrective measures require knowledge of specific impurities.

Boiler feed water requirements depend upon knowledge of the boiler operating conditions and steam system water balance. Once these are determined the restrictions and needed improvements to feed water quality determine methods to be applied. What are the mineral impurities, suspended solids or dissolved gasses and what quantities are present? These are questions that must be answered before reasonable solutions to potential problems can be offered.

The make up water requirements for cooling towers are similar to those for boiler feed water. Additionally, the cooling tower assessment requires biological information and bleed off discharge restrictions.

TECHNICAL SERVICES

Technical assistance begins with the education and training of field service technicians. CH2O provides industry with trained service personnel. They receive personalized instruction on a one to one basis. New employees are tutored by experienced members of the CH2O family and are exposed to real industrial situations. They are involved in the analysis process with direct supervision. In so doing, they develop the expertise and confidence necessary to solve customer problems.

The Professional Needs Assessment for applications requires analysis of raw water and other materials. Detailed scientific studies of samples are made by trained personnel using instrumental analysis and other laboratory techniques. A thorough understanding of customer systems must be established by careful and detailed study. From this study the proper program is selected. The field service technician explains to the customer the benefits of each program feature.

Customer training is a necessity. The customer is informed of the best way to manage the program. Material handling and safety are also, emphasized. Programs may require some customer testing and training by CH2O. This is followed by regular visitations by the field technician as often as the circumstances merit. This value added service has given CH2O products consistent outstanding performance.

Continuing review of established programs is vital to the customer and CH2O. The customer needs to know if the program has been of value and CH2O needs to know if the program can be improved upon. This kind of review may include internal inspection of boilers and heat exchangers. If undesirable materials are found, even acceptable quantities, samples are analyzed. Where corrosion is a significant problem coupon testing is established. This is the kind of information feed back into the management process that improves CH2O quality products.

TOTAL QUALITY MANAGEMENT

CH2O supplies the very best materials and programs which affect normal operation of boilers, cooling towers, hydronic systems, as well as domestic, industrial, and institutional systems. Quality assurance is provided and controlled for optimum cost and performance. A relationship of trust and mutual respect is our most valued goal. Long lasting relationships have been the hall mark to our success. Our success is measured as much by the accolades and awards received from our customers as by business volume.